R圜PU, Gigabyte B450 I AORUS PRO WIFI mITX motherboard, PNY XLR8 16GB (2x8GB) DDR4-3200 CL16 RAM, Mushkin PILOT 500GB SSD (boot), Corsair Force 3 480GB SSD (games), XFX Radeon RX 5700 8GB GPU, Fractal Design Node 202 HTPC Case, Corsair SF 450 W 80+ Gold Fully Modular SFX PSU, Windows 10 Pro, Dell S2719DGF 27.0" 2560x1440 155 Hz Monitor, Corsair K68 RGB Wired Gaming Keyboard (MX Brown), Logitech G900 CHAOS SPECTRUM Wireless Mouse, Logitech G533 Headset I just would not like to be left on the hook for buying an entirely new GPU if my RMA is getting ignored. I've still got my old GTX 1080 running back on the PC in the mean time, so I'm willing to wait a bit if it means actually getting a new card. I was really hoping AMD would be able to send me an RMA replacement, but with the lack of transparency on the process I am getting a little worried they are just gonna leave me holding the bag on this $1000 paper weight.ĭoes anyone here have an idea of how AMD RMAs normally go? I've had great experiences from partner brands in the past on other components, but this has been a 0 out of 10 experience so far.
From the sound of it they aren't exactly keeping XTXs in stock in stores though, so I imagine I am just gonna be stuck with my money and no card for a while. I bought the card from micro center, and they have a 13 day open return policy, so I'm starting to wonder if I should just get a refund for the card and buy another one. Its been silence since I got back to them with that info. The only other email I have gotten was 3 days ago asking for a list of the rest of the parts in my PC.
The immediate email I got back the next morning was "hey run this program on your computer and give us the output file" which I couldn't do since the GPU was physically dead. I put in an RMA request on the AMD website, and its been a week now with them doing basically nothing along the lines of telling me how to get a replacement card. I am pretty sure based on the smell it blew a capacitor. When I plugged it back in a few minutes later (without hitting the power button on the case), A puff of smoke came out of the card. The power button wouldn't reboot the system so I had to unplug it from the wall. 3 days after, my computer abruptly shut down in the middle of playing a game (Valheim). I bought a RX 7900XTX reference card on launch day last week.
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